Knowledge Base

How to Set Up an Auto Responder in cPanel

  • Log in to Your cPanel Account

 

  • Open the “Autoresponders” Tool
    • Once inside cPanel, scroll down to the Email section.

    • Click Autoresponders.

 

  •  Add a New Auto Responder
    • Fill in the required details:

      • Character Set: Leave it as utf-8 (default).

      • Interval: Set how many hours to wait before sending another auto-reply to the same email address.

      • Email: Enter the email account you want to set up (e.g., support@yourdomain.com).

      • From: The name that should appear in the reply (e.g., “Support Team”).

      • Subject: The subject line for your automatic reply (e.g., “Thank You for Contacting Us”).

      • Body: Type your auto-response message here. You can use plain text or HTML.


 

  • Set a Start and Stop Time (Optional)

You can schedule your auto responder to run only during a specific period — for example, during holidays or out-of-office dates.

  • Set the Start time (immediate or custom date/time).

  • Set the Stop time if you want it to turn off automatically later.

  •  Save Your Auto Responder

 

  • Test Your Auto Responder
    • Send a test email to the address you configured.
    • Wait a few moments and check for the automatic reply.
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