How to access, create, test, and manage global email filters in cPanel

• Log in to cPanel

Log in to your cPanel Control Panel via your Thamara.cloud account or directly through:
https://yourdomain.com:2083

Use the login credentials provided in your hosting welcome email.

•  Go to the Email Section

Once logged in, scroll down to the Email section on your cPanel dashboard, Here you’ll find tools for managing mailboxes, forwarders, autoresponders, and filters.

• Open Global Email Filters

Click on Global Email Filters., This area allows you to create and manage rules that apply to all email addresses under your cPanel account.

•  Create a New Filter

1. Click Create a New Filter.

2. Enter a descriptive Filter Name (for example: “Block Spam” or “Redirect Invoices”).

3. Set your filter Rules – choose the criteria that incoming emails must meet, such as:

   • From → contains → spammer@example.com

   • Subject → contains → Invoice
     
     

4. Choose the Action you want to take when an email matches your rule:

   • Discard Message

   • Redirect to Email

   • Deliver to Folder

   • Fail with Message

   • Stop Processing Rules

•  Save and Apply the Filter

After setting your rules and actions, click Create or Save to apply the filter, Your new rule will appear in the Current Filters list.

•  Test Your Filter

You can test your new filter in two ways:

• Use the Test Filter tool: paste the contents of a test email and click “Test Filter.”

• Send a real test email that matches your rule criteria and check whether the action works as expected (e.g., redirected, deleted, or moved).
  
  

•  Edit or Delete Filters

To modify or remove a filter:

1. Go back to the Global Email Filters section.

2. Under Current Filters, click Edit to update the rule, or Delete to remove it.

3. Confirm your action when prompted.

Common Use Cases

• Block Spam:
  From → contains → spammer@example.com → Action: Discard Message

• Move Invoices Automatically:
  Subject → contains → Invoice → Action: Deliver to Folder “Invoices”

• Forward Support Requests:
  To → equals → support@yourdomain.com → Action: Redirect to Email team@yourdomain.com

[Image Placeholder – Example Rules Screen]

Troubleshooting

Problem: Filter does not work
Solution: Make sure it’s a Global filter (not a user-level one) and appears under “Current Filters.”

Problem: Messages not filtered correctly
Solution: Double-check your rule criteria — try using “contains” instead of “equals” for broader matches.

Problem: Legitimate emails being deleted
Solution: Edit the filter and adjust or remove overly strict conditions. You can also add exceptions.