Knowledge Base

Setting up Email Routing

Email routing determines how your mail server handles incoming messages. To configure this in your Thamara account:

  1. Log in to your cPanel.

  2. In the Email section, click on Email Routing.

  3. Select your domain name from the dropdown menu.

  4. Choose the appropriate delivery method:

    • Local Mail Exchanger: Select this if you are using Thamara’s email servers to receive your mail.

    • Remote Mail Exchanger: Select this if you are using an external service like Google Workspace or Microsoft 365.

  5. Click Change to save your settings.

Note: Choosing the incorrect routing method can lead to issues with receiving emails. If you are using our hosting for your emails, "Local Mail Exchanger" is the standard setting.

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