How to Open a Support Ticket from the Dashboard

• Log in to your Thamara Client Area

  ◦ Go to https://thamara.cloud.

  ◦ Click Client Login at the top-right corner.

  ◦ Enter your registered email address and password.

• Choose How to Open a Ticket

  ◦ You can open a ticket using either of these methods:

  ◦ Option 1: Click the blue “Open Ticket” button at the top-right of your Dashboard.

  ◦ Option 2: From the top menu, go to Support → Open Ticket.
  
  

• Choose a Support Department

  You’ll now see a list of available departments. Select the one that matches your issue:

  ◦ Billing – For invoices, payments, or renewals

  ◦ Technical Support – For hosting, domain, or email issues

  ◦ Sales – For pre-sales and upgrade questions

        ◦ General Inquiries – For any other question

        ◦ Escalation Ticket – If your ticket has been pending more than 5 business days

        

• Fill in Ticket Details

  After choosing a department:

  ◦ Your name and email will appear automatically.

  ◦ Choose your Related Product (if applicable).

  ◦ Set priority (Low, Medium, or High).

        ◦ Type a Subject that summarizes your issue.

        ◦ Write your message in detail in the Message box.

        ◦ Add attachments or screenshots using Add Attachments if needed.

        
          

• Submit Your Ticket

  ◦ Click Send Message to submit.

  ◦ Your ticket will be created and you’ll be redirected to the Ticket View page.